privacy policy

We are Committed to Your Privacy
(Last Updated on 7th, September, 2019)

Welcome to

Welcome to (Rich Psych). Rich Psych values your privacy and hence has taken certain steps to help you know how Rich Psych uses and collects your data. You are requested to read this policy thoroughly and completely. is a website and business name owned by PSYCH RICH WELLNESS LLP (India).


I. User:The word ‘User’ would stand for all those who are using the services of Rich Psych to seek counselling from the Service Providers. The word ‘You’ or ‘Your’ can also be used for the ‘User’, interchangeably, in this document.

II. Counsellor: The word ‘Counsellor’ would stand for qualified counsellors, life coaches, medical professionals, therapists or mental health professionals who are registered on Rich Psych to give their professional services.

III. Rich Psych: The word ‘We’, ‘Us’, or ‘our’ shall be used to refer to Rich Psych and its directors, employees, partners, agents, suppliers, or affiliates.

This page informs you of Rich Psych policies regarding the collection, use and disclosure of Personal Information when you use Rich Psych services. In case of any questions, please contact us at

You should not use Rich Psych if you do not agree to be bound by this Privacy Policy. Additionally, you understand this Privacy Policy is subjected to changes and such changes are posted to the website as and when. Thus, you agree to such changes even in your ongoing use.

We will not use or share your information with anyone except as described in this Privacy Policy.

Rich Psych uses your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our service Terms and Conditions.

Thus, by registering on Rich Psych, you agree:

  • 1. To comply with the terms and conditions of this Privacy Policy.
  • 2. That Rich Psych may process, i.e., collect and use your Personal information in accordance with the Privacy Policy and the service Terms and Conditions.

1. Information Collection and Use:

1.1. While using our Service, Rich Psych may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to, your email address, name, age, phone number, postal address, other information including those relating to your medical history ("Personal Information").

1.2. Rich Psych does not consider anonymized information that hinders a third party to easily identify a specific individual as personally identifiable information.

1.3. Use of Rich Psych may result in generation of derivative data from commercial transactions, such as purchase history, client preferences, and geo-locational data.

2. Log Data:

2.1. Rich Psych may also collect information that your browser sends whenever you visit ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, and the pages on that you visit, the time and date of your visit, the time spent on those pages, geographic location and other statistics. If you are using a mobile or other portable device to access Rich Psych, we may also collect information related to the device used by the User.

2.2. Rich Psych may allow users to enrol using their sign-in credentials on a third-party social media website (e.g., Facebook, Google). By signing in using such third party website’s credentials, the User consents to Rich Psych’s collecting and maintaining the information provided via such third party website subject to their privacy policy.

2.3. In addition, we may use third-party services such as Google Analytics that collect, monitor and analyze this type of information to increase Rich Psych’s functionality. These third party service providers have their own privacy policies addressing how they use such information.

2.4. Rich Psych is not responsible for the privacy practices of any third party websites.

3. Signing Up for Newsletter and Promotions:

3.1. When you opt to sign up as a User or a Counsellor on Rich Psych, you may also sign up to receive news, information, promotions and other content related to Rich Psych. We may use your Personal Information such as name, contact details, e-mail address and any other such information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you.

3.2. If you prefer not to receive promotional information from us or if you do not want us to use your information to enhance your experience at Rich Psych, please let us know by emailing us at or you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send. You may also opt-out of receiving promotional emails and other promotional communications from us at any time by emailing us at with your specific request.

3.3. If you opt out, we may still send you non-promotional communications, such as security alerts and notices related to your access to or use of the Rich Psych services or those about your online account.

3.4. Rich Psych does not presently intend to share Personal Information with any affiliates or unrelated third parties for marketing (or other) purposes. However, Personal Information provided in connection with completing a transaction on Rich Psych may be shared for marketing purposes with affiliated entities and unrelated third parties in future.

3.5. You can also choose not to share your Personal information with Rich Psych by not registering with us. You can also cancel/deactivate your Rich Psych account by emailing us at

3.6. You are responsible for keeping your password secure and not to share it with anyone.

4. Counsellor Registrations

4.1. To apply as a Counsellor at Rich Psych, you will be required to submit Personal Information such as name, contact details and whatever other information requested on the website. Such information will be maintained by us. You can also choose not to share your Personal information with Rich Psych simply by not registering with us. You can also deactivate your Rich Psych account, in case you no longer want to use it.

4.2. You are responsible for keeping your password secure and not to share it with anyone.

4.3. may have additional privacy terms for Counsellor. Such terms will be communicated at the time of registration/ a suitable time to the Counsellor and shall be applicable whenever he/she accesses the Rich Psych account.

4.4. may also ask you to provide PAN/GST number for tax purposes on the basis of the payments that you receive for providing your services.

5. Behavioural Remarketing

5.1. Rich Psych uses remarketing services to advertise on third party websites to you after you visit Rich Psych, and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service. Some of these are:

Google: Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page:

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:

Twitter: Twitter remarketing service is provided by Twitter Inc.

You can opt-out from Twitter's interest-based ads by following their instructions:

You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page:

Facebook: Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page:

To opt-out from Facebook's interest-based ads follow these instructions from Facebook:

Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA, the Digital Advertising Alliance of Canada in Canada or the European Interactive Digital Advertising Alliance in Europe, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook's Data Policy:

6. Service Providers

6.1. Rich Psych may employ third party companies and individuals to facilitate the Services of Rich Psych, to provide the Service on behalf of Rich Psych, to perform Service-related services or to assist Rich Psych in analyzing how our Services are used.

6.2. These third parties may have access to your Personal Information only to perform these tasks on behalf of Rich Psych and are obligated not to disclose or use it for any other purpose by means of a Business Associate Agreement.

7. Compliance with Laws:

7.1. Rich Psych will disclose your Personal Information where necessitated or required to do so by law or subpoena or if we believe that such action is necessary to comply with the law or the reasonable requests of law enforcement or to protect the security or integrity of Rich Psych, its directors, employees, partners, agents, suppliers, or affiliates.

8. Security:

8.1. The security of your Personal Information is important to us, but we must remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While Rich Psych strives to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Our security measures are as follows:

8.2. Encryption and Firewalls: Chat transcripts are encrypted during transmission. Rich Psych uses standard Secure Socket Layer (SSL) encryption that encodes information for such transmissions. All transcripts are maintained on secure servers. Access to stored data is protected by multi-layered security controls including firewalls, role-based access controls and passwords.

9. Cookie Policy:

9.1. Rich Psych uses "cookies" to distinguish you from other users on our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our services.

9.2. Cookies are small data files transferred to your computer's hard-drive by a website. They keep a record of your preferences making your subsequent visits to the site more efficient. Cookies are widely used in order to make websites work, and to work more efficiently, as well as to provide information to the owners of the website (and any third parties they work with) and to manage elements of their business. Without certain cookies, some areas and functionalities of a website will not work (e.g. user logins).

9.3. Cookies may store a variety of information, including, the number of times that you access a site, registration information and the number of times that you view a particular page or other item on the site.

9.4. The use of cookies is a common practice adopted by most major sites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies; see your browser's help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely.

9.5. You should note, however, that without cookies, some of the website's functions will not be available, and the user will lose some of the benefits of the website.

10. International Transfer:

10.1. Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

10.2. If you choose to provide information to Rich Psych, please note that we transfer the information, including Personal Information, to third-party data processors in countries such as USA and can also be elsewhere in North America and Europe and process it there.

10.3. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

11. Links to Other Sites:

11.1. Rich Psych may contain links to other websites that are not operated by Rich Psych. If you click on a third party link, you will be directed to that third party's website. We strongly advise you to review the Privacy Policy of every website you visit.

11.2. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party websites or services.

12. Children's Privacy:

12.1. Rich Psych clearly specifies that the users must be at least 18 years old or be between 13-18 years old with parental consent. Rich Psych does not address anyone under the age of 13 ("Children").

12.2. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Child/children has/have provided Rich Psych with Personal Information, please contact us to review the information provided and steps to deal with it. If we become aware that we have collected Personal Information from a child under age 13 or 13-18 years old without parental consent, Rich Psych at its sole discretion can terminate the account.

13. Changes to This Privacy Policy:

13.1. We may change our Privacy Policy from time to time. If we make any changes, we will notify you by revising the "Last Updated" date at the top of this Privacy Policy and, in some cases, we may provide you with additional notice such as adding a statement to our homepage or sending you an email notification. If there are material changes to this Privacy Policy, we will notify you more directly by email or means of a notice on the home page. We encourage you to review our Privacy Policy whenever you access Rich Psych to stay informed about our information practices and the ways you can help protect your privacy.

13.2. If you disagree with any changes to this Privacy Policy and do not wish your information to be subject to the revised Privacy Policy, you will need to deactivate your Rich Psych account and stop using our Services. For this you can email us at Your use of rich Psych after the posting of such changes shall constitute your consent to such changes.

14. Contact Us:

14.1. If you have any questions about this Privacy Policy, please contact us at